A. Customer orientation
B. Customer delight
C. None of these
D. Client satisfaction
🧠 Explanation:
Customer orientation, focusing on meeting customer needs, is the core principle of sales management. Studying this highlights its role in business strategy, a key topic in marketing. It ensures customer satisfaction drives sales success, impacting profitability and brand loyalty, with implications for competitive advantage in dynamic markets, emphasizing the importance of customer-centric approaches in modern commerce.
